Camping and Outdoor equipment can be very expensive!! One thing that many people overlook is the fact that some companies stand behind their products no matter what. My husband recently had an experience with The North Face that I wanted to share:
(From Facebook):
"So, yeah...all the crap I was talkin' bout the North Farce...I take all that back.
This is proof positive that The North Face stands behind their product and their customers 100%.
I bought a jacket from them in 98. The tape seams failed after several years of use. Disgusted with its poor quality, I bought a marmot and it's served me well since 2003.
I recently sent a 15 year old stuff sack back to The North Face. They don't even make a stuff sack anymore; that didn't stop them from sending me another stuff sack.
Encouraged by this, I sent my jacket back to them six months ago. They responded, saying my jacket was out of warranty.
Today, they sent me a letter apologizing and a gift card for 385$. I guess they had a change of heart?
I was gonna buy another marmot but cash was short...I'm glad I waited!#TheNorthFaceRocks"
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